Privacy notice

Introduction

At Perform, we are committed to protecting and respecting your and your children’s privacy.

This notice explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

It can be read in conjunction with our Data protection policy. 

Any questions regarding this policy and our privacy practices should be sent by email to [email protected] or by writing to Head Of Customer Services, Perform, 4 Blenheim Court, 62 Brewery Rd, London, N7 9NY. Alternatively, you can telephone 020 7255 9120.

Who are we?

We are Perform, the UK’s largest centrally run children’s drama school dedicated to boosting children’s confidence, concentration, coordination and communication skills.

In this policy ‘Perform, ‘we’, ‘us’ or ‘our’ means Perform Workshops Ltd. - a company limited by guarantee (no. 06508578). Registered address is 4 Blenheim Court, 62 Brewery Rd, London, N7 9NY.

Our privacy principles

We are committed to safeguarding the privacy of your and your children's information. By 'your information' we mean any information about you that you or third parties provide to us.

• We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so.
• We will be transparent in our dealings with you and will tell you about how we will collect and use your information.
• If we have collected your information for a particular purpose, we will not use it for anything else unless you have been informed and, where relevant, your permission obtained.
• We will not ask for more information than we need for the purposes for which we are collecting it.
• We will continue to review and assess the quality of our information.
• We will implement and adhere to information retention policies relating to your information, and will ensure that your information is securely disposed of at the end of the appropriate retention period.
• We will observe the rights granted to you under applicable privacy and data protection laws, and will ensure that queries relating to privacy issues are promptly and transparently dealt with.
• We will train our staff on their privacy obligations.
• We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it's held.

How do we collect information from you?

We obtain information about you in the following ways:

Information you give us directly

• Information that you provide by filling in forms or interacting with pages on any of our sites which can be accessed from www.perform.org.uk ("our site"). We may also ask you for information when you report a problem with our site.
• Information that you provide to us by filling in forms in person. 
• Information that you provide to us over the telephone which we then input on our database. 

 Information you give us indirectly

Your information may be shared with us by third parties, which might include:

• subcontractors acting on our behalf who provide us with technical, payment or delivery services
• our business partners, advertising networks analytics providers and search information providers.

You should check any privacy policy provided to you where you give your data to a third party.

When you visit this website

We, like many companies, automatically collect the following information:

• technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
• information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

Social media

When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you. The information we receive will depend on the privacy preferences you have set on those types of platforms.

What type of information is collected from you?

The personal information we collect, store and use might include:

• your name and contact details (including postal address, email address and telephone numbers);
• your children’s names, date of birth, gender, school, medical conditions and any other relevant information you share with us;
• the names and telephone numbers of adults you authorise to collect your children or to be contacted in the event of an emergency;
• information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
• your bank or credit card details. If you make a donation online or make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions;
• any other personal information shared with us.

Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your children and you and your children’s health, ethnicity and religion.

Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.

How and why is your information used?

We may use your information for a number of different purposes, which may include:

• ensuring the safety and security of your children;
• ensuring activities are tailored to your children's personalities, abilities and as per your aims and objectives;
• providing you with the services, products or information you asked for;
• processing orders that you have submitted;
• carrying out our obligations under any contracts entered into between you and us;
• keeping a record of your relationship with us;
• conducting analysis and market research so we can understand how we can improve our services, products or information;
• checking for updated contact details against third party sources so we can stay in touch if you move;
• dealing with entries into a competition;
• seeking your views or comments on the services we provide;
• notifying you of changes to our services;
• sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; and
• processing bursary or job applications.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

We review our retention periods on a regular basis.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties working on our behalf in order to achieve the other purposes set out in this policy. These third parties may include third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff, supporters, customers, users of the website or others. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Specific consent

Where you have provided consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Performance of a contract

Where we are entering into a contract with you or performing our obligations under it.

Legal obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority.

Vital interests

Where it is necessary to protect life or health (for example in the case of medical emergency suffered by a child at one of our classes) or a safeguarding issue which requires us to share you information with the emergency services.

Legitimate interests

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running Perform as an organisation in pursuit of our aims and ideals. For example to:

• send communications which we think will be of interest to you;
• conduct research to better understand who our customers are to better target our marketing;
• monitor who we deal with to protect us against fraud, money laundering and other risks;
• enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
• understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).

Marketing communications

We may use your contact details to provide you with information about the classes,  courses and parties we offer as well as the products and services you can buy, if we think they may be of interest to you.

Email/text/phone

We will only send you marketing and fundraising communications if you have provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.

Post

We may send you marketing and fundraising communications by post unless you have told us that you would prefer not to hear from us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us , you can select your choices by ticking the relevant boxes situated on the form used to collect your information.

We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email: [email protected] or by writing to Head Of Customer Services, Perform, 4 Blenheim Court, 62 Brewery Rd, London, N7 9NY. Alternatively, you can telephone 020 7255 9120..

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes to confirm an order, a payment or while you are a customer of Perform.

Your rights

Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

Right to withdraw consent

If you wish to withdraw previously granted consent to us processing your data for notifying you about our services, please complete this Data Subject Consent Withdrawal Form and post to us. 

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address below.

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us.

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.

If you want us to delete your personal information, please send a description of the information you want to see and proof of your identity by post to the address below.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

If you want to exercise any of the above rights, please email us at [email protected] or by post to Head Of Customer Services, Perform, 4 Blenheim Court, 62 Brewery Rd, London, N7 9NY. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

All sensitive information is encrypted and protected using 256 Bit encryption. When you are on a secure page, a lock icon will appear in the URL bar of web browsers.

All printed Registration Forms and Registers are securely stored and securely disposed of when no longer required.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better more personalised service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our sites

Links to other websites

Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Vulnerable circumstances

We are committed to protecting vulnerable supporters, customers and volunteers and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.

Transferring your information out of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff and contractors.

Changes to this policy

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.

Review of this policy

We keep this policy under regular review. This policy was last updated in June 2018.